FAQ

Quick answers

📏 What size should I get?

Two sizes, zero confusion: Size 1 fits 50–70kg · Size 2 fits 75–95kg. Between ranges? Size up for that relaxed streetwear fit.

🚚 How fast is shipping?

We deliver Egypt-wide. Orders ship within 1–3 business days and typically arrive 2–5 business days after dispatch. FREE shipping on orders over 2,000 EGP.

💵 Can I pay cash on delivery?

Yes — COD is available across Egypt. Pay when it lands. Secure card checkout is also built in.

🔁 What's the return policy?

14-day easy returns from the day you receive your order. Unworn with tags = full refund, no drama. Defective or wrong item? Return shipping is on us. Full details on our Refund Policy page.

🔥 What's the difference between Essentials and Collective?

Essentials = your everyday rotation. Premium fabrics, clean cuts, restock-friendly. Collective = limited statement drops. Loud, design-first, gone fast. One cart, one checkout — mix both.

📦 Can I exchange for a different size?

Yes — same 14-day window, same conditions (unworn, tags on). Email us with your order number and the size you want.

📩 How do I reach you?

Email jooubie@gmail.com — we reply within 24 hours. WhatsApp support coming soon 👀